They don’t have anything to do with synchronization or synchronization direction. These changes are controlled by Outlook or Customer Engagement independently. Likewise, if there is a Start date value but no Due date value in Customer Engagement, the Due date value will automatically be set to the Start date value. If there is a Start date value but no Due date value in Outlook, the Due date value will automatically be set to the Start date value whenever you change the start date directly in Outlook. However, when a task has a Due date time set in Customer Engagement, it will be synchronized to reminder time in Outlook. Reminder information is not synchronized from Outlook to Customer Engagement.
When a task is created in Outlook, the system assigns the task a reminder time.
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